Saturday, September 24, 2005

Buhawi Rita

Akala ko petiks pa rin ang buhay.Muntik ko nang makalimutan na ang sento pala ng buhawing Rita ay sa Texas at maraming mawawalan ng kuryente bukas.Kaya tiyak na maraming dadagsang tawag mamaya.Parang nung umatake si Hurricane Katrina, dami rin naming tawag nun.So good luck na lang talaga.

Bakit kaya sunod-sunod ang hurricane sa US ngayon?Kawawa naman 'yung mga Amerikano.Ipagdasal natin na walng gaanong pinsalang idulot ito sa buhay at ari-arian nila.Sana lang dito sa atin, wag nang magkaroon ng super Typhoon o kahit anumang kalamidad kagaya ng mga hurricane sa US.Heto nga pala yung update sa Hurricane Rita from www.cnn.com.

Roads jammed as residents flee Category 5 hurricane.
GALVESTON, Texas (CNN) -- Hundreds of thousands of people fleeing inland snarled traffic on interstates and highways leading out of Houston, Galveston and other cities along the Texas coast as powerful Hurricane Rita churned towards shore.
Forecasters said that the storm had weakened slightly early Thursday, but warned that it was still a Category 5 storm. At 8 a.m. ET Thursday, Rita's maximum sustained winds had dropped to 170 mph (273 kph). The storm was centered about 490 miles (788 kilometers) southeast of Galveston and was moving to the north-northwest at 9 mph (14 kph).
Galveston Mayor Lyda Ann Thomas told CNN that about 75 percent to 80 percent of the city's 58, 000 residents had evacuated by Thursday morning. "We hope that whoever is left here... will move on out today," Thomas said. "We hope and pray that Hurricane Rita will not be a devastating storm, but we got to be ready for the worst," President Bush said in Washington.
Galveston was flattened by an infamous hurricane in 1900. Around Houston, interstates and highways carried bumper-to-bumper traffic as residents tried to make their way to safer areas. About 15 patients from a Texas nursing home were being taken to a Houston hospital after they fell unconscious when carbon monoxide came through the vents of the bus evacuating them, a police dispatcher said. Some people leaving Texas cities this week were experiencing their second evacuation in a month, having fled Hurricane Katrina to Texas. "I'm prepared to be gone two weeks or more, and I have medication and everything my kids need to prepare myself for that," said Julia Marshall, who moved to Galveston earlier this year from New Orleans with her five children.
Corpus Christi Mayor Henry Garrett signed mandatory evacuation orders Wednesday for 250,000 people in that Texas coastal city and the rest of Nueces County. Garrett said the 13,000 to 15,000 residents of Padre and Mustang islands and low-lying areas of Corpus Christi must leave their homes by 2 p.m. (3 p.m. ET) Thursday. The rest have until Thursday evening to leave. Garrett said he is ordering the evacuations at least a day earlier than he normally would because of the disaster wrought by Katrina. Although Rita is expected to make landfall early Saturday between Galveston and Corpus Christi, the National Hurricane Center has not ruled out an impact for Louisiana, where post-Katrina recovery efforts are continuing.
The hurricane center said Thursday that Rita could dump as much as three inches of rain in the New Orleans area when it hits Gulf Coast -- a threshold that the Army Corps of Engineers has said may overwhelm that city's fragile levee system. "There is still a risk from New Orleans and eastward of upwards to about three inches of rain, at least that's the current projection," said Ed Rappaport, deputy director of the center.
Officials started closing the flood gates around Lake Pontchartrain Thursday morning in preparation for the Rita. More than 1,000 deaths are blamed on Katrina, which struck August 29. A hurricane watch for Rita was in effect for nearly the entire coast of Texas from Port Mansfield, north of Brownsville, to Intracoastal City, Louisiana. The watch means hurricane conditions, including sustained winds of at least 74 mph, are possible within 36 hours. A tropical storm watch was in effect on either side of the hurricane watch area. Hurricane-force winds were extending outward for up to 70 miles from the center, and tropical storm-force winds were extending up to 185 miles.
Several refineries, that process about 3 million barrels of oil each day, could be threatened by Rita. Some energy analysts predict that disruption from the storm could trigger a surge in gas prices. Category 5 storms -- which can generate storm surges higher than 18 feet and can cause catastrophic damage to buildings -- are rare. Only three such monsters have made landfall in the United States in the past 70 years, including Andrew in 1992, Camille in 1969 and the unnamed storm that hit the Florida Keys in 1935.

Thursday, September 22, 2005; Posted: 10:14 a.m. EDT (14:14 GMT)
source:
www.cnn.com

kapag sinumpong ka nga naman ng katamaran

Sa loob pa lang ng FX habang binabagtas nito ang North Expressway kagabi, nagiisip na ako ng idadahilan ko kay TC Dale para makapagabsent ako.Medyo nahirapan ako magisip.Wala naman akong sakit,ni sipon nga wala eh kaya kailangan ng kaunting dramahan dito.Pero mahirap yatang humanap ng bawang sa office na ilalagay sa kilikili.hehe.Mabigat na mabigat ang pakiramdam ko pag-upo sa station.Ni ayaw kong tumingin sa katabi ko.Ewan ko ba kung anong meron,alam kung may mga iniisip ako pero bakit pati trabaho ko kailangang maapektuhan.Hindi naman ako ganito dati.
Nagcheck lang ako ng email at updates, pagkatapos ay nilapitan ko si Meg.
"Meggy tinatamad ako maglog-in..."
"Eh bakit ka pa nagpakita, eh di sana nagfile ka na lang ng sick leave."
"bahala na, magpapaalam ako kay TC."
Fifteen minutes bago ako maglog-in, lumapit ako kay TC.Sinuot ko yung pagkakapal kapal kong jacket kahit hindi gaanong kalamigan nung mga oras na iyon.Kunwari'y nanginginig pa 'yung boses ko habang nakikiusap sa kanya:
"TC, kagagaling ko lang po sa sakit.(Tiyempo namang restday ko kahapon at di nya ko nakita.)Pwede po bang ifile ko na lang ito ng sick leave.Pinilit ko pong pumasok, akala ko kaya ko, kaso naulanan po kasi ako kanina at masama ang pakiramdam ko."
Si TC naman hindi nagdalawang-isip.Convincing ang arte ko.
"Oo nga eh, nanginginig ka pa.Umuwi ka na lang muna at magpahinga.May dala ka bang payong?"
Nakunsensiya akong bigla.Kahit nagsisinungaling pala ako concern pa rin 'tong TC ko sa akin.Anong magagawa ko eh hindi ko malabanan 'yung katamaran ko.Tao lang po.
May pabaon si TC bago ako pauwiin.
"Kaso lang Art bukas wag ka aabsent.Bukas darating yung Hurricane Rita sa Texas.Marami tayong calls.Critical day 'yun."
"Yes Tc."
Patay na.Balak ko pa namang umabsent uli.Wala talaga akong kagana-ganang pumasok.Paano'y pupunta kami sa Novaliches dahil dumating ang Tita ko na galing australia.Siyempre kailangang maambunan ng grasya.hehe.
Sa sobrang katamaran talaga, hindi na muna ako umuwi.Pumunta ako ng snooze box malapit sa pantry at natulog mula alas dose hanggang alas sais ng umaga.At dahil feeling ko kinulang ako sa tulog,'nung papauwi na ako,natulog uli ako sa bus papuntang Balagtas.Nagising na lang ako na nasa bus station na ko at kailangan pa kong gisingin ng driver dahil ako na lang ang tao sa loob ng bus.

Friday, September 16, 2005

Last Song Syndrome ito

I watched maalaala mo kaya (MMK) last night.The story was good, not really a tearjerker though like other episodes.But what struck me the most is the episode song , so i searched for the lyrics...

Goodbye's Not Forever (Heart & Geoff Episode On MMK)
Artist: Erik Santos
Album: Loving you now

I Never knew that our love would end this way
i thought this love could make it to forever
you said goodbye and you left me all alone
how can i live without your love
how can i carry on

Chorus
Baby,I Need Your love
i wish you were here to stay
cause here i am,please love me again
Bring Back our hearts forever

i asked myself
why you turned and walked away
please tell me how so that i can make you stay
but you said goodbye and you left me all alone
how can i live without your love
how can i carry on
(Repeat Chorus)

Ad LIB

Chorus
Baby,I Need Your Love
i wish you're here to stay
cause here i am, please love again
bring back our hearts together
but dont let this love of mine
keep longing for all the time
when you and ican build a dream forever

CODA
When you and i can share the love Forever

Wednesday, September 14, 2005

Updates Updates

I am so sorry for not updating.I almost forgot na may blog pa pala ako.hehe.Sobrang busy lang talaga.I have a lot of things in mind that I wanted to write pero hindi ko alam kung saan ako magsisimula.

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I filed a vacation leave this september 15 and 16 tapos restday ko ng 18 and 19.So four days vacation ito.I have never been absent sa work since training started december 2004.Siguro its about time na magpahinga muna ako.Angdami na nagcocomment na sobrang payat ko na.Tignan ko lang kung tataba ka kapag 4 hrs biyahe mo everyday,3-5 hrs sleep,sometimes namimimiss ko pa kumain, tapos ang dami ko pang personal issues and problems na naiisip every now and then.Sabi ko nga kay Sarah,yung bestfriend ko, Mukha pa ba kong 23 ?hehe.I will take a leave para maipahinga ko utak ko at makapagisip.

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Anyway,I have been with the escalation team for one month already, medyo nakapagadjust na ko kahit paano.Naeenjoy ko na 'yung ginagawa naminkahit kasuka suka yung mga calls.Pressured naman ngayon to maintain high quality scores, may consequence management na kasi ngayon so kailangan maganda ang metrics.

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A month ago, I was planning to resign na talaga,I was thinking of transferring to another call center-RMH that call center located at ABS CBN compund.Anglaki kasing ng offer nila-salarywise.Jo, a friend, who used to be working at Amber, encouraged me na magapply, she told me na maraming perks as compared to amber.I asked permission from TC Jello and I even consulted some friends if this is the right thing to do pero most of them encouraged me not to resign.Nanghihinayang sila dahil it is just a matter of time para maging team captain ako.At that time marami kasing issues na kailangan kong ideal, yung salary namin, yung health ko,yung college degree ko at marami pang iba kaya medyo napagisipan ko na magresign.Inisip ko lahat ng sinabi ng mga kaibigan ko na maganda kahit napagisip isip ko na wag na munang magresign.Mas marami 'yung positive kesa sa negative.

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I realized nung napunta ako sa escalation team, parang mas dumami mga friends ko hehe.May mga agents kasi na nagpapaesacalate na natatandaan 'yung name ko kasi hindi sila nahihirapang magpaescalate sa'kin.Yung ibang hindi ako pinapansin dati sa floor,ngayon kilala na nila ako.Some of them would even thanked me for taking their call and pacifying their difficult customer.Parang pakunswelo na lang siguro yun, sa hirap ng ginagawa namin at least kahit paano may ibang nakakaappreciate.

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Last Saturday we went to san Pedro Laguna with some friends from Amber.Actually nakigulo lang ako dun, it was Jerick's bday celebration.Jerick is a teammate of my bestfriend Sarah.Ayun inuman tapos kuwentuhan galore.Then we went to a lake na malapit dun sa place.Umuulan ulan pa nun at maputik ang daan pero its all worth it dahil maganda 'yung view.Kodakan.I hope I can post some of our pics here.Then the day after, naganak naman ako sa binyag ng pamangkin ko si Nicole.Actually ang pinuntahan ko lang dun is yung reception which was held sa kamay kainan.Eat all you can ito.masarap 'yung food.Tatlong beses lang naman akong bumalik sa buffet table, lamon ito!Aayain ko nga sila Sarah na kumain dun once since may Kamay Kainan naman sa baba ng Market.After nung chibogan sa kamay kainan, sinamahan ko sa Mother sa Divisoria, we did a little shopping para sa mga gamit sa bahay, pangkurtina, pangcover ng sofa at siyempre mga damit na mura pero okay naman.I also bought myself Japeks na shoes hehe for 450bucks.wala lang share ko lang.

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Kanina nakisabay na naman ako sa pagbuhos ng malakas na ulan.Bigla na lang ako naiyak habang nakahiga ako kanina pagdating galing sa work.Nagdadrama, nakatingin lang sa kisame.Paano, nagpapakabitter na naman.Iniisip yung nangyari kagabi...

Nakasabay ko si Ex sa MRT papasok sa work.Nung una hindi niya ko namukhaan dahil mahaba na buhok ko ngayon.Tapos ako na 'yung lumapit sa kanya.Nagkakuwentuhan kami sa MRT.Sabi niya sa Etelecare,(call center) na siya nagwowork.Matagal ko rin siyang hindi nakita, huli kaming nagkita isang taon na ang nakakaraan, sa MRT rin.Sabi niya pa, marami daw akong kasalanan sa kanya.At ako pa ang maraming kasalanan?Bakit niya ko binabaligtad?At nagkasumbatan na kami tungkol sa nangyari sa amin dati.Sinabi ko na kalimutan na natin yun.Pagkatapos nung tinanong ko siya kung committed siya ngayon, pinilit niyang ipakita sa akin yung picture ng buddy niya.Kahit pa sinabi kong "hindi ako interesadong makita siya, tinatanong ko lang kung committed ka?."Bago siya bumaba sa Buendia station, kinuha niya yung cellphone no. ko.Sinabi ko rin sa kanya bago siya bumaba na sana this will be the last time na makikita ko siya.Dahil akala niya nagjojoke lang ako sinabi ko na seryoso ako.Tumawa lang ang gago.

Angpait ko hehe.=)

Sunday, August 28, 2005

Bloopers from Work =)

What a stressful week!Thank God even under pressure, I realized pwede pa pala akong tumawa.=)mabuti na lang,While emptying my email Inbox,I chanced upon this old email, the email contains few of the bloopers /call center boo boos from our account.Kilala ko kasi 'yung ibang sumablay sa mga calls na sinama sa email.ahehehe.FYI, our account is a electric utility provider in Texas, we provide customer service, billing and registry achuchuchers .Share ko lang.

rep: by the way ma'am, your name sounds filipino. are you by any chance filipino?
ms sangalang: yes, i am filipino. why, are you filipino?
rep: yes ma'am.
ms sangalang: oh, you don't sound filipino... (o di ba, humaba ang buhok nitong si rep. feeling niyang american accent na siya. ... )
ms sangalang:(biglang kambiyo si maam)Miss,you sound indian! (Dibidi, Dibidi hehe)
Customer: I need the bills to be forwarded to me. The account holder is already dead.
CCA: Oh, I’m so sorry to hear that Sir. (A for empathy) Let me pull up the account, one moment, please. After pulling up the account…
CCA: I do apologize Sir, but since your name is not on the account, you would have to tell the account holder to call us and include you. (Seryoso ka, hija?)

CCA: Can you verify your password, Sir?
Customer: Wolf.
CCA: Hmmm...Why wolf?
Customer: I'm sorry?
CCA: Why is your password wolf?
Customer: My dog's name is Wolf.
CCA: Oh! Do you really love dogs, Sir?
Customer: Yes.CCA: I see, well I have a cat and her name is Pussy! (Meow!!!)
agent: may i have the account number please?
cust: oh, i don't have right now honey, can i just give you the meter number?
agent: no problem, ma'am.
cust: hold on, i'll just go outside and take a look at the meter (dinig na dinig pa raw ang footsteps). i'm almost there honey... okay, let me just wipe the lens... (goodluck sa AHT mo ning)

Customer: When do I get the duplicate bill, I still haven’t received it?
CCA: When did you called?
Customer: Yesterday?
CCA: Maybe you should wait for 3 days. Or 2 more!

(Classic, hindi na kelangan ng comment dito!)



CCA: I'm sorry Ma'am I can bear-ly hear you, are you using a mobile phone? I mean can you hear that sparking thingie?

(Bear-y interesting choice of words!)



Customer: Pay location.
CCA: City?
Customer: Caldwell
CCA: There's no location in the city.

(Koya, koya! Meron ka ba ngayon?)



CCA: There will be a $50 trip call. I'm going to send a refort on that.

(Faki-bilisan kase sayang ang $50 trip call!)


Customer:
I'd like to see if you've received my payment of $330; I paid it at Ace Cash today.
CCA: I do see here!

(How does it look?)

Customer:My account no. is payb hu tri six hu...(customer is a Chinese)
CCA:(afraid to be dinged for attentive listening)
That is payb hu tri six hu...

Customer:Yes
(haha...nagkaintindihan sila.panalo ka sa QA ning)


Saturday, August 27, 2005

Remembering Teletech

I was looking into the archives of my blogsite when I read on one of my entries that it was a year ago when I signed a contract for Teletech as a Tech Support Rep for Accenture/SBC yahoo DSL.I had a lot of fun during the training.It was a difficult training I can say.Luckily I passed the American Accent class as well as the product training and was certified as a Tech Support Rep after two months.However I only lasted on the floor for about two weeks since I felt that it was not the job that I want to do.The account is really technical and require a lot of problem solving skills which I dont think I have hehe-well just look at the job title, it is so technical.Hindi kinaya ng utak ko.That one of the lowest points of my life.I thought it will be the last call center I will be working in.But after a month of being a bum, I finally got a job - still in a call center, the call center where I am working now, Ambergris.
I so miss all my friends in Teletech especially my batchmates from Wave 7.0, it was so fun working with them. Although mahirap 'yung account, I know because I have friends around, I was motivated to do my best.I remember before ako umalis, it was Ed and Cindy who encouraged me not to leave and sobrang sarap ng feeling that there are friends who care and will support you all the way kahit ano pang mangyari.

Wave 7.0 Aina's Class:Cindy, Ed, Xty,She, Cora, Tin.Rico,Bob, daddy edz and Joseph - I know you will not be able to read my blog but I just wanna tell you that I miss you guys.I hope I can see you one of these days.:)Sana you still remember me.Some of you guys nakakachat ko pa sa YM like Ed, Cindy and She, some are on my friendster but most of you,wala na kong balita. I hope you guys are doing well sa mga career nyo.:)
So kaunting reminiscing lang po hehe:
This is from Ed's photo Album in Friendster.:
One of the best experiences i had working, was being with you guys! =)
PIER 1 ,BUENDIA
An after shift gimik in Pier 1, hindi na po ako nagyoyosi ngayon last year pa po yan!=) defensive.hehe
SERIOUS PEOPLE AT WORK???
That's what you think! We were busy picking out what we want out of the most coveted "chocolate stash" as price for winning in the WAVE 7.0 ACE Competition. We were leading but an unfortunate lapse of judgement and familiarity with names gave all our efforts away! Sorry guys! Ha ha ha!
CHIT CHAT
Who would have guessed i'll be good friends with one of these people?! And guess who! Hmmm... not irate, always just like that! Ha ha ha!I miss you She
PARTING TIME
Dematisse, Malate

This was the last time my ACE batchmates and I were able to go out together...I so miss them=(

Thursday, August 18, 2005

The good, the bad and the ugly faces of customer service

Before I started my shift last Monday, I went to market market food court,our office by the way is located inside the mall. I usually buy food before going on my shift and that particular night I am really in a hurry since shift starts by 830, so I don't have the luxury to choose the food stall or food chain.There are a lot in the place so I just settled for the nearest one.So there I was in the food court ,I was looking at the foods displayed in front of one stall,when a store crew approached me:

Crew:Sir mura po ito , 69php with one fried rice, two viands,2 shanghai and a drink.
Me:Ayt.I'll have lechon kawali and tuna steak.That is for take out.
(Then here's the part that made me extremely mad. After putting all the food in container,passing my orders to the cashier to punch the items, she turned to me and said:)

Crew:Sir 'pag take out po pala may bayad 'yung plastic spoon and fork,styro and 'yung drinks po walang takip unless ipaupgrade nyo po.Additional php 15 for upgrade.
Me:What?Dapat free of charge yun.May mga customers kayo na nagpapatake out di ba?
(If you can see on my face that I am really mad but at the same time I was so concious of my time left since I dont wanna be late.I grab the plastic bag, paid the bill but before I left I let this girl know how bitch I can sometimes be.)
Me:Alam mo, hindi na ako uulit sa inyo.I will even tell my friends not to eat in this place.sasabihin ko that you're charging extra for take out.Then I smiled.
Crew:Sir sorry po pasensia na po...hindi ko na lang po kayo ichacharge sa styro.
Me:Thank you pero nawalan na kayo ng customer at potential customers.

Is that customer service?False advertisement pa.They just put plain rice tapos 69 php but additional charges for take out?That's a bull.And their food is not even good.The name of that damn food stall is Chin's, it's in food choices of Market,just in case you wanted to know.
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I mentioned on my previous post that I'll start to take in "toxic calls" by Monday.To my surprise,when I log in Monday night, the calls that I have been receiving were still regular calls (e.g.billing,service inquiry, outages etc).When I asked a co-escalation agent,I was told that I am not yet on the escalation queue.I don't know if I should feel happy about it (I guess), so I just proceed with what I am doing.Then came one irate caller.And as they say,when karma strikes, it will hit you big time.Remember what happened to me before my shift.Yeah what comes around goes around.

Caller:I don't think you can't help me about this.I have talked to nine people this morning and they didn't help me but just messed up my account.(most of the time customers exaggerate the number of times they called)
Me:I apologize for what happened to you.If you will give me your concern I will be more than happy to assist you.(Customer vent out anger.Yada.Yada.Yada.She didn't allow me to speak so I just listen.Then I talked.)
Me:Ma'am this is what we will do about this...(customer interrupted)
Caller:That's a bull...I know you will not be able to help me...Let me speak to someone else.
Me:(empathy statements galore)I understand your frustration,I am here to help u ayt?Since this will be blah blah blah...

(I was not yet finished because customer interrupted me again )

Caller:I was right when I thought that you couldn't help me.Give me your Supervisor!!@! shouting...*cuss words* followed
(I told myself,patience is such a virtue.I am about to deliver the abuse spiel we use for customers who cuss agent but then I really wanted to pacify this bitch so I listen.However were just going in on circles so I was really pissed off.Still I listen.And finally when I can no longer stand her blahs, I finally speak out - forget the punctuation marks, Art.This bitch deserves a lesson.)
Me:The problem with you Ma'am is that you don't listen.We will not resolve this issue if you keep on interrupting.I know what to do with your account.I have your information in front of me but you never gave me the chance to talk.And if only you have given me the chance to tell you what we should do then the issue should have been resolved now.I beg you to listen!
(Yes I said that without pausing that's the tendency when I get really really mad.The customer shut up.)
Me:(then I said again).Listen.We will be waiving this fee and this fee (suddenly the customer transform from a hostile to a happy customer).How about that ma'am?
Caller:Art,(for the first time she called me by my first name)I am really sorry for shouting at you and for being so mean...It's just...I apologize..Honey I hope u didn't take that personally.It's your company not you...
Me:(Yeah right.Apologize?Lumuhod ka, halikan mo ang mga paa ko!Hayup.)I understand that Ma'am...(And don't call me honey.Hindi ako pumapatol sa mga gurang.Nakarinig ka lang ng waivers nagpasweet ka na.)

And the call ended happily ever after.It's not actually a difficult call, she must be having her monthly period when she called.More of these calls will come starting Thursday.My restday falls on Tueday and Wednesday,so I will start to handle sup calls on Thursday.I have been reading modules and studying some accounts since Monday.I have to make myself ready since for peter sake it no easy job,you have to deal with racist and hostile customer shouting, cussing, cursing words you never heard your whole life.Bang.I am not used to this but I have to.Well,gone are the petiks days,say hello to irate callers.
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Since we're talking about customer service let me tell yeah what a good customer service is.Since today is my restday and I want to relax,I went to Malolos Spa this afternoon and had a whole body massage plus an hour of sauna bath.Would you believe its only 300 bucks, with 1free ice tea, which I even ask for extra , a nice place and friendly masseuse and staff.They even have a room where you can chill out to a good music and a cable TV. That was my second time in place, and they never failed to give me excellent customer service in the real sense of the word.So I gave a tip.And that's because I was satisfied.I will even tell my friends to visit the place.
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I have been bothered by my cellphone,I thinks it's busted already.All I can see is Nokia welcome name everytime I put it on.It doesn't go thru the applications.After texting Ferdie about the free polytones links he sent me,I turned off my phone since it was hanging and prior to that I sent mulitiple messages to some friends.I don't know what the culprit is, the paranoid me thinks it was the picture messages that a stalker is sending me that I mistakenly save to my phone's memory.I hope it's not a virus, cellphone viruses have been spreading already like a common flu but hell please spare my phone.It's a good thing I have an extra phone but I can't afford to lose the other one,since I keep most of my friends no on the phone's memory not on the sim's.Plus the pictures.and the mushy messages.And also I am so allergic to wasting money just to fix this, wish I took a technical course on cp troubleshooting.darn.

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Tomorrow I will accompany my mother to Divisoria, we'll be buying fabrics for the cover of our sofa.I hope I will not be tempt to buy polo and pants, there's one store I know at the cluster mall that sell cheap but nice men's apparel.I belive they imported them from Hongkong and Thailand.Cheap but quality goods.I haven't been to Divine (Divisoria), this is how a gay friend call it hehe (pasosyal) for quite a long time so I am excited for tomorrow. And since already 4am, I need to say bye bye for now.Till next post.have to sleep.=)